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DID YOU FORGET YOUR PASSWORD?
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SUPPORT
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If you have any questions regarding our service, please read our frequently asked questions below.
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Get started with the Operator One Connect service
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How does the Operator One Connect service work?
is a service for making smart, low cost international phone calls from your mobile phone.
With this service you make phone calls as you always do, but when calling your international friends you’ll be using new, local Connect phone numbers. By doing this you’ll make on these calls.
To make phone calls with the Connect service you need to sign up and . To the account you add the friends that you would like to call to your list of contacts. Each contact will be given a new, local phone number for you to use.
When you want to call one of your contacts you just dial the new Connect phone number – that’s it! You don’t have to dial an access code or PIN since the phone number you are calling from is used to identify you into our system. This means that your mobile phone’s caller ID must be activated and that you cannot call from a hidden phone number.
You keep your current mobile phone, phone company (service provider) and subscription and you don’t need to buy a calling card or download anything. Call credit can be added from your Visa, MasterCard, American Express or Maestro card. You can also add credit using PayPal.
Please note that in addition to Operator One's minute rates you will also always pay to your mobile phone company their minute rate for a phone call to a local, landline phone number.
The Connect service is available in more than 35 .
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How do I get started?
- , at no cost.
- Add your international friends and their phone numbers.
- Operator One will on the web page supply you with a local Connect phone number to each friend.
- Add as much call credit as you wish using your credit card or PayPal.
- Call directly to your friends by using these new local phone numbers.
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How much do I save?
How much you
depends on how much the phone company (service provider) you are using would
charge if these calls were made through them. However, in most cases you will
save a lot, often as much as 98%.
Example 1: You are in the USA and use the AT&T Unlimited Calling plan.
You wish to call Paris and would then normally pay international charges of
$1.49/minute. If you choose to make this call with the Operator One Connect
service instead, still using your AT&T Unlimited Calling plan, you´ll only pay
$0.03/minute, saving you more than $43 on a 30 minute call.
Example 2: You are in the UK and use a Vodafone Unlimited Landline
Calls plan. You wish to call New York and would then normally pay international
charges of £0.85/minute. With Operator One, still using your Vodafone Unlimited
Landline Calls, you pay £0.02/minute, saving nearly £25 on a 30 minute call.
Example 3: If you are in Sweden, use Telia Mobil Fastpris plan
and wish to call Thailand, you would normally pay international charges of SEK
22.50/min. With Operator One, still using your Telia Mobil Fastpris, you pay SEK
0.19/min, saving nearly SEK 670 on a 30 minute call.
Please note: When calling with Operator One, your current mobile phone
company will still charge you for a local call to a landline phone. This cost
should be added to the minute rates in the examples above.
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Is Operator One Connect a calling card service?
No, Operator One is not a calling card service. You do not need a calling card or to dial an access telephone number or enter a PIN to make a phone call with Operator One.
With Operator One you sign up and create an account and add your international contacts and their phone numbers to the service. You will then instantly get a new local (national) phone number for each contact that you can use to call directly to them. That’s it.
Operator One’s services are custom built to . You can save as much as 98%!
Why choose Operator One:
- You use your existing phone and operator.
- No downloads or calling cards are needed.
- You only pay for the calls you make.
How to start using Operator One’s services:
- . There is 1 euro on your account to use for your first call.
- Add your international friends and their phone numbers to your list of contacts.
- Call directly to your friends on the new local phone numbers that you are provided with.
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Do I have to change service provider or phone company to call with Operator One?
No, you keep your current phone company, mobile phone and subscription.
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Do I need to install anything on my phone to start using the Connect service?
No, you just need to , add your contacts and get their new local Connect phone numbers. Then call these numbers and talk!
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Do I need a Connect Plus number to use the Connect service?
No. If you would like to make cheaper and smarter phone calls to friends all over the world, is all you need.
If you for example have several friends and business contacts in Spain and would like to give them a real Madrid phone number that they can call you on, is a great service for you.
With only the friends you have added to your Operator One account can reach you on a local number. These friends all have a unique number to call you on, which means these numbers cannot be used by others.
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How do I get the local number for my international contacts?
First of all you need to . To your account you add your international contacts and their international phone numbers. Each contact's phone number will then be associated with a new local Operator One Connect phone number for you to use to call directly to them. This new phone number is shown as soon as you have added your contact.
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What is a primary phone number?
The primary number is the phone number you will receive your incoming calls on.
The primary number also defines the phone numbers to your friends in your contacts list. If your primary number is a French number, the phone numbers to all your contacts will also be French. If you change your primary number to a UK phone number, your contacts phone numbers will change too, to UK numbers. By this your friends can always be reached on local phone numbers.
To your Operator One account you can add up to ten phone numbers that you would like to call from and receive calls to. One of these numbers has to be set as your primary.
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What does it cost?
Calls made with the Connect service will be charged with two types of costs, one for and one for the local part. However the total amount per minute will in most cases be a lot cheaper than you would normally pay for any international phone call made from a mobile phone. In most cases you will .
The local part of your call will be charged by your current mobile phone company (service provider). Since these costs vary between different operators, price plans and countries they cannot be specified by Operator One. Please check with your operator to find out what their minute rate is for a local call to a landline phone.
The international part of your call will be charged by Operator One according to . Usually it is more expensive to call to a mobile than a landline phone. Operator One charge in Euros (EUR/€) and EU-residents pay an extra 15% VAT. No connection fees or service charges are added.
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Which countries can I call to and from?
The is currently available in more than 35 . From these countries you can make local phone calls to contacts all over the world.
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Can I use the service to make national calls?
Yes, however you will only make savings when using the service to make . When calling with Operator One a local Connect number will be displayed on the other end, and not your ordinary phone number. This functionality could be a reason to use the service also for your national calls.
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Can I use the Connect service to call from a landline phone?
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What is a caller ID and how do I activate it?
Caller ID (also known as calling number identification or caller display) is a telephone service that usually is activated in a mobile phone by default. If you call someone from your mobile and your phone number is shown on the dialed up party’s display, the caller ID is activated. This means it is possible for Operator One to identify your phone number.
To call with the caller ID must be activated. The reason for this is that the phone number you are calling from is used to identify you into the system and to associate you with your account. If your mobile phone does not have caller ID activated, add *31# to the phone number you are dialing, for example *31#0035220203666. If that does not help, please contact your phone company.
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Can someone else reach my contacts on the Connect numbers I´m using?
No. The Connect phone numbers that your contacts have are associated with your own phone numbers (that you have added to your account). This means that if someone is calling these Connect phone numbers from a phone number that is not added to your account, the call cannot be connected properly.
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Get started with Operator One Connect Plus
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Where can I buy an Operator One Connect Plus phone number?
Here on our website you can in thousands of cities around the world. You’ll be up and running within just a few minutes! But first of all you need to sign up and . Then, when you are , click on Account settings and on the Buy number button.
To in Germany, Singapore, France or the Netherlands you have to have an address in the city where you would like to have your number. If you have such an address, please send this together with your name and phone number to . In all other countries numbers are available to everyone, from 3 EUR per month.
To learn more click on and in the main menu.
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How does the Operator One Connect Plus service work?
is our premium service, offering real local, landline phone numbers in thousands of cities of the world. To sign up for a local Connect Plus phone number you have to have .
You don’t have to be in that city or country to receive the phone calls made to your Connect Plus number. Instead your incoming calls will be forwarded to a phone of your choice, anywhere in the world. On your account you set what phone number you would like your incoming calls to be forwarded to, i.e. your primary number.
For your incoming calls to be forwarded to your primary phone number there has to be credit on your Operator One account. We recommend you to activate the Automatic Refill feature when making your next payment. Credit will then automatically be debited your credit card and added to your Operator One account when it has a credit less than 10 EUR. To activate the Automatic Refill feature, and go to the Payments page.
To buy a local Connect Plus phone number in Germany, Singapore, France or the Netherlands you have to have an address there. In all other countries Connect Plus numbers are available to everyone, from 3 EUR per month.
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Why would I want a local phone number in a city where I don't live?
will create a local presence there. Your contacts will be able to reach you on a local number and you will be able to receive their calls on a phone of your choice, no matter where you are in the world.
Also, it could be smart to buy a phone number if you travel a lot and would like to be reached at a low cost. However, you must also have a local SIM card and phone number for the country you are in to avoid roaming. E.g. . Have this number set as your primary. Then, when your contacts call you on your Connect Plus number your calls will be forwarded to this number. The cost per minute for the forwarding of your calls depends on to what country these calls are forwarded. All prices are presented on the page.
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How can I direct the calls to the phone I want?
Your calls will be directed to the phone number set as your primary. This can be set in three different ways.
From
- .
- Click on Account Settings.
- Select the phone number that you wish to receive your incoming calls on.
From the mobile web
- Sign in to your account.
- Click on Manage Phones.
- Click on Select primary number.
- Select the phone number that you wish to receive your incoming calls on.
By calling the
Please note that this call only can be made from a phone number that is already registered on your account.
- Call your local .
- At the prompt dial 1.
- Wait for the confirmation message saying that the number you are calling from now is your primary.
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How do I cancel the Connect Plus service?
If you wish to cancel the subscription of your Connect Plus phone number, just send an e-mail to .
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Can I choose my Connect Plus phone number?
No, you can only . The full number is given to you after your order has been completed.
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How much does a Connect Plus number cost?
You will be for your Connect Plus phone number, costs are from 3 EUR per month. You will also pay for the forwarding of incoming calls made to your Connect Plus phone number on to a phone of your choice. The forwarding cost is according to the and depends on to what country the calls are forwarded to.
For your incoming calls to be forwarded to your primary phone number there has to be credit on your Operator One account. We recommend you to activate the Automatic Refill feature when making your next payment. Credit will then automatically be debited your credit card and added to your Operator One account when it has a credit less than 10 EUR. To activate the Automatic Refill feature, and go to the Payments page.
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Managing your account
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Do I need an account to make a Connect call?
Yes, you have to have an account and you also have to add the friends that you would like to call to your list of contacts. .
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I’ve added the wrong phone number, how do I change it?
If you have added an incorrect phone number to your list of phone numbers to call from (found on the Account Settings page), we suggest that you just add the correct number to this list. As many as 10 different phone numbers can be added. If you would like Operator One to help you to remove the incorrect phone number, please contact us on .
Have you added an incorrect phone number to any of your contacts? Then remove this contact and add him or her again, using the correct number. This is easily done on the Contacts page.
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How do I change my primary number?
You can change your primary phone number in three different ways:
From
- .
- Click on Account Settings.
- Select the phone number that you wish to have as primary.
From the mobile web
- Sign in to your account.
- Click on Manage Phones.
- Click on Set primary number.
- Select the phone number that you wish to have as primary.
By
Please note that this call only can be made from a phone number that is already registered on your account.
- Call your local .
- At the prompt dial 1.
- Wait for the confirmation message saying that the number you are calling from now is your primary.
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I have several different phone numbers, can I add more than one to my account?
Yes, you can add up to ten different phone numbers to your Operator One account. Add your mobile phone, your work phone and the phone number you have in any other country and then set any of them as your primary. Your primary number will be the one you receive your calls on, but phone calls can be made from any of the numbers you have added.
We strongly advise from adding any other than your personal phone numbers to your account. Shared phone numbers are not recommended, since anybody calling from that number will be able to make calls and use your call credit. Also, these people will appear to be calling from your phone.
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I forgot my password, what do I do?
Click on , found below the main menu and follow the instructions.
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Can I add a phone number to a switchboard to the list of numbers I would like to call from?
Yes, but we do not recommend you to use such as number, since anybody on that switchboard will be able to make calls and use the call credit you have on your Operator One account. Also, these other people will appear to be calling from your phone number.
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I have to enter my mobile number and password each time I call, why?
Normally you should not have to enter your mobile number or password when making a phone call with Operator One. However, this could be the case in situations like these:
- The phone you are using has not been registered on your account.
- The phone you are using has does not have its caller ID activated.
- The phone you are using is showing a different caller ID than the phone number you have added to your account.
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When I call the service number and get prompted to enter a digit, there is no response when I dial those digits, why?
Please check that DTMF-tones (the dial tones from your handset when dialing numbers) are enabled. In most cases they are enabled by default. If you are having problems enabling these tones, please add the phone number of the person you wish to call and call directly to him on her on the new local phone number that you are provided with.
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How do I change the settings of my Operator One account when I do not have a computer?
If you have a mobile phone with internet access you can visit our mobile web on . From there you can add new contacts and phone numbers and change your primary number.
Also, from this mobile web you can get a list of . By calling any of these you can change your primary phone number to the one you are calling from. This is only possible if the number you are calling from is already registered on your account.
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What are the Operator One's service numbers?
If you do not have access to a computer or a mobile phone with internet access, just call your local service number. From there you can make phone calls to friends that are not in your contact list and also change your primary number to the one you are calling from.
| Argentina |
(011)5983-9339 |
| Australia |
(02)8014 7400 |
| Austria |
0720/880400 |
| Bahrain |
16 19 96 50 |
| Belgium |
02/808 14 44 |
| Brazil |
(21)3521-9444 |
| Bulgaria |
02/49 17 222 |
| Canada |
(416) 800-1500 |
| Chile |
2 59 52 820 |
| Croatia |
01 7776222 |
| Czech Republic |
246 019 555 |
| Denmark |
69 91 84 00 |
| Estonia |
668 2525 |
| Finland |
09 425 997 |
| France |
01 70 61 77 00 |
| Germany |
0221 3705 0009 |
| Greece |
231-176855 |
| Hungary |
061-808-8282 |
| Ireland |
01-5262444 |
| Israel |
03-7219333 |
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| Italy |
06 6220 7020 |
| Japan |
0134 520-9400 |
| Latvia |
06-765 24 44 |
| Lithuania |
85 2059050 |
| Luxembourg |
20 20 36 66 |
| Malta |
2778 0500 |
| Mexico |
(55) 1083 7070 |
| Netherlands |
020-8080700 |
| Norway |
21 55 27 00 |
| Poland |
(022) 398 34 60 |
| Romania |
(031)810 3030 |
| Slovakia |
233 006 969 |
| Slovenia |
01 600 2727 |
| South Africa |
012-0042350 |
| Spain |
91 187 59 00 |
| Sweden |
08-420 174 50 |
| Switzerland |
043-500 65 00 |
| United Kingdom |
0207-100 7550 |
| United States |
(646)358-3400 |
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Can I send text messages (SMS) with Operator One?
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Managing your contacts
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How do I add a contact from my phone?
You can add a contact from your mobile phone if it has internet access. Use your mobile phone's web browser and go to: , sign in and click on Add a new contact. After adding your friends name and phone number, the new local Connect phone number that you can call your friend on will be displayed.
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Can my contact call me back on the local number shown on the display when I call?
Yes, this number can be used to call you back. However, for this call to be connected this phone number can only be used when calling from the specific phone number that your contact received your call on. Also this phone must have its .
If the contact returning your call does not have an Operator One account, the international part of this call will be debited your account according to our ordinary .
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My contact cannot call me back on the number shown on his/her phone, why?
If your friend cannot call you back on the local phone number shown on their display when you call, it could be for any of these reasons:
- Your contact is not calling from the same phone as they received your call on.
- Your contact is using a phone which does not have its caller ID activated. .
- Your contact is calling from a switchboard that shows a phone number and caller ID that is different from what you used to call this person.
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Can I call a new contact without him/her being in my contact list?
Yes. Just call the local and at the prompt dial 2, you will then get a dial tone and can call to any number. On the other end a hidden number will be displayed. This phone call will be charged your Operator One account as normal.
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How do my contacts know that it´s me calling when they see a new number on their display?
When adding a new contact to your account an e-mail message is automatically sent to your contact, to inform about the new phone number that will be showing the next time you call. If you like, you can choose not to have this message sent.
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OO Phone for iPhone
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How do I get started with OO Phone?
Download OO Phone – for free – from App Store. When starting the application for the first time you can either sign in, if you already have an Operator One account, or sign up to create one.
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How do I make phone calls with OO Phone?
- Call to any international phone number from the OO Phone keypad.
- Your phone will dial a local (national) number and then automatically connect you to the international number you dialed from the keypad.
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Do I need to add any contacts to the application?
No, but adding your contacts to the application will make it easier to call to friends that you call more frequently. Your calls will then be connected more quickly and you will be provided with a unique local phone number to each contact. You can easily redial this number whenever you like.
Add contacts to OO Phone manually or by importing them:
- Add your friend’s name and numbers and save them in your OO Phone contact list.
- Have your iPhone’s phone book synchronized with your OO Phone contact list. This means that all OO contacts are added to your phone’s phone book as well, as separate contacts with "OO" added in front of their name.
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Does something happen to my phone’s phone book?
No, unless you want to have it synchronized. If you choose to have your iPhone’s phone book synchronized with your OO contact list, all your Operator One contacts are added to your phone’s phone book as well, as separate contacts. They will then be presented with "OO" in front of their name and a new local phone number for you to use to call them.
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How do I add credit?
Call credit can be added to your Operator One account using your iTunes credits. Or you can sign in to the account on the website . From the Payments page credit can be added using PayPal or credit cards from Visa, MasterCard, American Express and Maestro.
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How much does it cost to make a phone call?
Phone calls made with OO Phone are charged the same rate as all other phone calls made with Operator One. These rates are presented on the application’s Rates tab and on the page on the website .
Also, if you have chosen to add a contact to the OO Phone contact list you will see the price for a phone call to this person when clicking on him or her.
To the rate that Operator One charges you, you are also debited by your current mobile phone operator their minute fee for a phone call to a landline phone. These two minute rates and any set up fee that your operator also might charge you, will together sum up to the total cost for your phone calls.
Phone calls made with Operator One are charged per initiated minute, in Euro.
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OO Phone for Android
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How do I get started with OO Phone?
. When starting the application for the first time you can either sign in, if you already have an Operator One account, or sign up to create one.
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How do I make phone calls with OO Phone?
Enable the feature "Make all international calls via Operator One" and place your calls from your Android’s keypad, just like normal.
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Do I need to add any contacts to the application?
No, but adding your contacts to the application will make it easier to call to friends that you call more frequently. Your calls will then be connected more quickly and you will be provided with a unique local phone number to each contact. You can easily redial this number whenever you like.
Add contacts to OO Phone manually or by importing them:
- Add your friend’s name and numbers and save them in your OO Phone contact list.
- Have your Android’s phone book synchronized with your OO Phone contact list. This means that all OO contacts are added to your phone’s phone book as well, as separate contacts with "OO" added in front of their name.
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Does something happen to my phone’s phone book?
No, unless you want to have it synchronized. If you choose to have your Android’s phone book synchronized with your OO contact list, all your Operator One contacts are added to your phone’s phone book as well, as separate contacts. They will then be presented with "OO" in front of their name and a new local phone number for you to use to call them.
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How do I add credit?
To add call credit to your Operator One account you sign in on the website and go to the Payments page. From there credit can be added using PayPal or credit cards from Visa, MasterCard, American Express and Maestro.
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How much does it cost to make a phone call?
Phone calls made with OO Phone are charged the same rate as all other phone calls made with Operator One. These rates are presented on the application’s Rates tab and on the page on the website .
Also, if you have chosen to add a contact to the OO Phone contact list you will see the price for a phone call to this person when clicking on him or her.
To the rate that Operator One charges you, you are also debited by your current mobile phone operator their minute fee for a phone call to a landline phone. These two minute rates and any set up fee that your operator also might charge you, will together sum up to the total cost for your phone calls.
Phone calls made with Operator One are charged per initiated minute, in Euro.
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Billing and payment
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How do I pay for the services?
is pre paid. This means you will have full control over your costs. It is up to you how much credit you would like to add to your account and when. Credit can be added from these cards: Visa, MasterCard, American Express and Maestro. You can also add credit using PayPal.
is also pre paid. you are charged for your local phone number is debited your Operator One account.
If you like you can have the Automatic Refill feature activated on your next payment. Credit will then automatically be debited your credit card and added to your Operator One account when it has a credit less than 10 EUR.
Please note that in addition to you will also always pay to your mobile phone company their minute rate for a phone call to a local, landline phone number.
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Why does my mobile phone operator still charge me when I’m calling with Operator One?
Calls made with Operator One are charged with two types of costs, one for the international part of the call and one for the local part. The local part of your call is charged by your current mobile phone company (service provider). You pay to them their minute rate for a local call to a landline phone. The international part of your call is charged by Operator One, according to the minute rates presented on the .
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How do I know how much it costs to make a call?
To find out how much a phone call with Operator One would cost, just click on in the main menu, choose what country you would like to call from and to, and the minute rates for this call will be displayed. Rates for calls to both landline and mobile phones are presented. This is the international cost for your phone call.
To this cost you add the minute rate that your current phone company (service provider) charges for a local phone call to a landline phone number. These local costs vary between different phone companies, price plans and countries, and therefore they cannot be specified by Operator One.
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How do I add credit to my account?
, go to Payments, choose the amount you would like to add and follow the instructions. Credit can be added from these cards: Visa, MasterCard, American Express and Maestro. You can also add credit using PayPal.
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How do I add credit from my phone?
At the moment credit can only be added from our website . and go to Payments.
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Can I get a receipt for my payments?
Yes, if you and go to the Payments page you will see a list of all your payments. Click on any of them and a receipt that you can print will be displayed.
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How do I know how much I've been charged for a call?
and click on Calls. There you will see how much you’ve been charged for all calls you’ve made with Operator One.
Please note that in addition to you will also always pay to your mobile phone company their minute rate for a phone call to a local, landline phone number.
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My friend called me and I got charged, why?
Your friends can choose to call you back on the local phone number that is shown on their display when you call. However, if your friend does not have an Operator One account, your Operator One account will be charged for the international part of this call. If your friend he or she will pay for their calls to you.
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Is it safe to make a payment with Operator One?
Yes, our customers’ money and the security around every payment made from our website is our top priority. We comply with bank requirements and only accept payments made with Visa, MasterCard, American Express, Maestro cards or PayPal. We also accept vouchers distributed by selected partners.
To improve the security of internet payments we also use the 3-D Secure protocol. This is a global standard for interoperable Authenticated Payments.
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Does Operator One store my credit card details?
No, not automatically. However, if you like we can have our bank to save your card details so that you can have the Automatic Refill functionality activated. Credit will then automatically be added to your Operator One account when its’ balance reaches 10 EUR. To do this, and click on Payments.
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LOYALTY PROGRAMS
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What loyalty programs does Operator One have a cooperation with?
At the moment we have a cooperation with Cora (in Hungary) and SAS EuroBonus.
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Where do I add my membership number?
Sign in to your account and go to the Account Settings page to add your number.
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I am a member of several loyalty programs, can I add the membership number of more than one?
No, only one membership number can be added to your Operator One account.
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How do I earn SAS EuroBonus Extra Points on my phone calls?
First of all you need to add your SAS EuroBonus membership number to your Operator One account. This is done on the Account Settings page. You will then earn 1000 EuroBonus Extra Points the first time you add 20 EUR or more to your Operator One account. After that you earn 2 Extra Points for every euro added.
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My SAS EuroBonus statement does not show the Extra Points I’ve earned from Operator One, why?
The Extra Points you earn from Operator One are regularly reported to SAS EuroBonus. These points will not show on your SAS EuroBonus statement until 3-20 days after they’ve been earned.
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Travelling
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How can I avoid roaming charges when using my mobile on my travels?
Using your regular mobile phone subscription when abroad - so called roaming - is something you would want to avoid. When roaming, making and receiving phone calls usually costs a minor fortune. But there is a way to limit these costs.
We have put together .
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Can I use the Operator One Connect service when I travel?
Yes you can. However to you should get a local SIM card from the country you are in. These SIM cards are often sold in newspaper stands and super markets. They can also be bought from our partner .
After you have added the new local phone number that is on the SIM card to your account you should have it set as your primary number. The phone numbers to your contacts will then change to local phone numbers for the country you are in.
You are now all set to start making local calls to them. The local part of these phone calls will be charged by the SIM card company. , as normal.
To receive text messages (SMS) you will need to have your normal SIM-card active, so having an extra phone is optimal not to miss any messages.
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I've got a local SIM card, how do I register it?
Adding a new SIM card and phone number to your Operator One account is easy. Just , and go to the Account settings page to add the new phone number.
This can also be done from your mobile phone’s web browser. Go to: , sign in and click on Manage Phones.
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DO YOU STILL HAVE QUESTIONS?
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Do you still have questions? Do not hesitate to contact us.
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SEND A MESSAGE TO THE OPERATOR ONE TEAM
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Home > Services > Support
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